King's College IITS Help Desk Support for e2Campus
Q:Where do I sign-up for King's College e2Campus alert notifications?
A: Navigating from the King's College Home page http://www.kings.edu, Click on "MyKing's". Then scroll down and click on the "Emergency Notification" link under the "Resources" heading on the right navigation bar. Read the Disclaimer and follow the instructions before signing up.
Q:What do I need before I can sign-up for King's College e2Campus alert notifications?
A: You will need a valid King's College email address. To receive a King's College email address you must first go through the Registrar's Office before the email account can be created. If you feel there is a mistake please email the Help Desk.
Q: How can I validate my cell phone if I don't get the first validation code?
A: If for some reason (such as closing your web browser) the validation code doesn't arrive, you can still log in to your e2Campus Account. Do not try to create your account again. Once you log in to your e2Campus account, you can then click on the "Services" tab and choose to "Resend Validation SMS" for your unvalidated cell phone number.
Q: What happens if I do receive a validation code and forget my password?
A: Navigate to the log in page. Click on the "Forgot password?" link. You will then have to enter your username which is your King's College email address. Depending on what you previously chose to activate in your e2Campus control panel (such as your cell phone number or email address), you will be sent a new password. If you added both an email address and cell phone to your e2Campus account, you will receive the password in your email inbox as well as a text message sent to your cell phone. However, if you never added an email address you will only receive the new password as text message on you cell phone.
Enter your username and the new password that you received to login to your e2Campus account. Once you login to your account, you can then click on the "Account" tab and change your password.
Q: What happens if I do not receive a validation code and forget my password?
A: If you do not receive your validation code and you forget your password, then you will have to contact the Help Desk to delete your account. You will then have to create your account again.
Q: People can text me however I cannot receive a message from e2Campus
A: There are two types of text messaging:
Mobile-to-Mobile (sending a text message from one phone to another)
Mobile Terminated (a non-cellphone to a cell phone)
You may be able to receive mobile-to-mobile messaging however it appears that mobile terminated messaging is not activated on your account.
Q: How do I Opt-Out (remove myself) from receiving e2Campus alerts?
A: Please log into your e2Campus account to opt-out of e2Campus alerts. Once you've logged in, you can go to the "Groups" tab to opt-out of one particular group, or to the "Account" tab to terminate your e2Campus account.
Q: What exactly is e2Campus?
A: e2Campus is a patent pending universal notification system that allows designated administrators to send time-sensitive messages to the mobile phones, email, and/or pagers of their subscribers (students, faculty, staff, radio stations, TV stations, and others). In the event of an emergency, subscribers can get notified immediately of the situation, wherever they are geographically.
Q: What is a universal notification system?
A: A universal notification system is defined as a platform to deliver a notification to an entire audience by all means necessary; therefore creating universal coverage to increase the odds that a particular subscriber received the notification in a timely manner.
Q: What is a notification?
A: A notification is defined as a form of communication that delivers descriptive information about news or an event, unlike a bell or siren that communicates little information.
Q: Do I need to install software and/or hardware in order to have e2Campus?
A: NO. e2Campus is a 100% web-based software system, so you do not need any additional software or hardware. All you need is a web browser with an Internet connection and you are up and running! You can look at e2Campus as a Public Safety "Utility"- always on and ready for action.
Q: Will any person receive unsolicited messages ("SPAM") on their mobile phone?
A: NO. e2Campus enforces a zero spam policy which clearly prohibits unsolicited messages, and e2Campus does not sell the contact information of our subscribers to third party marketers.
Still having issues,
Contact HELP DESK for any issues:
On-campus: x4357 (HELP)
Off-campus: dial 208-5900 then enter ext. 4357