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17 Sep 2020: Apple has made a change in iOS 14, iPadOS 14, and watchOS 7 that affects the hardware MAC address used to connect to WiFi networks. Since this update will likely cause your original MAC address to change, you may have issues connecting to the king’s College WiFi because the MAC address you originally registered no longer matches your device.
King’s College IITS recommends you follow the following article from Apple to disable "Private MAC Addresses" : https://support.apple.com/en-us/HT211227
6 Aug 2020: Our phone service provider has been working with us to resolve call quality issues. There appears to be an issue with Verizon Wireless calls coming into our campus phone system. The issue is on Verizon's network, so we are unable to directly resolve the problem. Our phone provider is working with Verizon, and we hope to hear that issues will be resolved soon.
18 Mar 2020: If you are connecting remotely via VPN, there are timeouts that may cause a disconnect when there is no activity on your machine. The VPN has a disconnection timeout of 30-mins (with no activity). Your home machine sleep timeout may cause an earlier disconnect. Keep in mind that Ellucian UI also has a timeout of 1-hour.
9 Mar 2020: Self-Service functionality is now live for everyone. WebAdvisor functions will remain live side-by-side with Self-Service and gradually be depreciated as "obsolete" and eventually removed.
King's College provides the latest in incident reporting and alerting. Download the free app (CampusShield) from the Google Play Store or the Apple App Store or read the full details to find out how to sign up without a smartphone.
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